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This page is the jiay9 Privacy Policy: what we hold when you open an account, move money through bKash, Upay or Bank Transfer, and come back to the lobby on your phone. Access depends on your local law and eligible regions, so read the sections below before you start.
jiay9 writes this Privacy Policy in plain English for Bangladesh, and we keep it close to how the site actually works rather than to legal boilerplate. When you open an account we hold the details you give at registration — your name, contact address, language choice and login credentials — along with the account wallet balance linked to your bKash, Upay or Bank Transfer activity. We use that record to run your account, show your transaction history and answer you when you write in. If your question is about how a payment was recorded, we look at the transaction reference in your account area rather than asking you to send anything personal over social media. Access to this site depends on your local law and eligible regions, and the same applies to the data we can hold about you: some places limit what an operator may store, or how long it may keep it. Where that happens, we follow the stricter rule rather than the looser one. Cookies and similar storage on your phone or browser help the lobby remember your signed-in state and keep the page loading properly; clear them from your browser settings and you may simply need to sign in again next time. We do not sell your personal data. If you want to know exactly what we hold, ask through the published support route and we will walk you through it. The sections below set out the scope, the choices you have, and who to contact.
This policy covers what happens inside your jiay9 account, and it helps to know where the line falls. Anything you do while signed in — checking your wallet balance, starting a bKash, Upay or Bank Transfer deposit, opening a slot room or a live cricket market — is described here. Anything you do on a page we do not run, including a wallet app on your phone or a link that leads away from this site, is not covered, because that provider keeps its own records under its own rules. The same split applies to your device: we set our own cookies from this domain, but the browser you use, the network you connect through and the phone manufacturer each handle data their own way. If you are unsure whether something sits inside this policy, message support before you act and we will say plainly whether it is ours to answer for.
When you sign in with your email and password, we hold the account record that lets the lobby recognise you on your next visit. That includes your login details and the device and browser signals needed to keep a session running on a phone. We do not hand that record to the wallet apps you use.
Your bKash, Upay and Bank Transfer activity inside the account wallet is covered here — the amounts you move, the reference shown on your statement, and the balance you see when you sign in. Ask support if an entry looks wrong and we will follow the record in your account area.
Opening a slot room, a live table such as Baccarat Twilight, or a cricket market from the signed-in lobby sits inside this policy. We note which categories you use so the home rail can put the games you return to nearer the top. Your details are not sold on.
Wallet apps such as bKash or Upay, your mobile operator, your browser and any page we link outward are separate services. They set their own cookies and keep their own records under their own policies. Reach them directly for anything to do with those accounts; we cannot change what they store.
You have practical options under this policy, and none of them need a lawyer. Sign in and open your account area to see the profile details we hold — your contact address, your language choice and the wallet reference attached to your account. If something is out of date, correct it there and the change carries through to how we reach you. If you would rather not have cookies kept on the device you are using, clear them in your browser and sign in again when you return; the lobby still loads, you just log in afresh. For anything you cannot fix yourself — a transaction you want explained, a copy of the record we hold, or a request to close the account — send it through the published support route. We answer on the site, and eligibility still depends on your local law and eligible regions.
Sign in and open your account area to see the profile details we hold, including contact address, language choice and the wallet reference linked to your payments. That page is where the record lives, so it is the first place to look when something seems out of step.
If a phone number or address changes, update it from the profile fields rather than messaging us, so the change lands on the account record straight away. Contact support only when a field cannot be edited from the page you are on.
Write through the published support route and ask for the record attached to your account. Tell us which part you need — access history, wallet activity or profile details — so the reply points you to the right place in your account area.
You can ask us to close your account, and we will explain what we keep afterwards and why some records stay longer for payment reconciliation. Send the request from the signed-in account you want closed so we can match it properly.
Privacy questions go through the same routes as any other account question, and we keep it simple on purpose. The contact route published on this site is the one we answer; a question sent from somewhere we do not run gives us no way to match the message to an account. When you write in, give the email address on your jiay9 account and the part of this policy you are asking about — the record we hold, cookie storage, a wallet transaction, or closing the account. That saves a round trip. We do not publish a phone line for privacy requests, and no one from jiay9 will ask for your password or your wallet credentials by message. Treat any such request as not from us and report it through the support page.
The contact form published on this site is the route we answer for privacy questions. Send the email address on your account and the section you are asking about, and the reply will match your question to the record we hold rather than to somebody else's.
Signed in, you can raise a question straight from the account area, which already carries the wallet reference linked to your profile. That is the quickest way to ask about a bKash, Upay or Bank Transfer entry you want explained.
If you only want to know what we cover before writing in, read the sections above first — scope, your choices and how cookies are handled. Often the answer is already on the page and you can skip the message entirely.
Handling data well is mostly about not collecting more than the account needs. We keep the record that lets you sign in, the wallet activity tied to your bKash, Upay or Bank Transfer payments, and the preferences that decide which rooms show up first when you open the lobby on your phone. Cookies do the small jobs: holding your signed-in state between pages, keeping the swipe rail from reloading on every swipe, and remembering the language you picked. Sessions expire, and signing out of a shared phone clears what the browser was holding. Records stay while the account is open and for the period we need afterwards to reconcile payments; how long that is depends on your local law and eligible regions. Access to the account record is limited to the people who need it to run support and payments. If you want to know what applies to your account, ask through the support page.
Our cookies hold your signed-in state between pages, keep the swipe rail from reloading, and remember the language you chose. They are set from this site, not from the wallet apps on your phone. Clearing them in your browser settings is always your own call.
Your password is the key to the account record, so keep it off shared phones and sign out before you pass the handset on. Support will never ask you to send your password through a message. If you think someone else has your login, change it and write in.
We keep your account record while the account is open, and for the period afterwards that payment reconciliation and local rules require. Exact retention depends on your local law and eligible regions, so we cannot give one figure that fits everyone. Ask and we will say what applies to you.
You can ask to see the record we hold, correct a detail, or close the account. Send it from the email address on your account so we can match the request properly. Where a correction touches a completed payment, we explain what can and cannot be changed.
Most of what reaches support is the same handful of questions, so they are answered in one place here. If yours is not among them, send it through the contact route published on this site and we will reply directly rather than pointing you back to this page. One reminder before you read on: if you sign in on a phone someone else uses, clear the browser afterwards, and remember that holding an account always depends on your local law and eligible regions.
It covers what happens while you are signed in: the account record we hold, your wallet activity through bKash, Upay or Bank Transfer, the pages you open in the lobby, and the cookies that keep your session running. Wallet apps and other sites you visit sit outside it.
We keep the transaction reference and the amount attached to your account wallet, so your payment history matches what you see on your statement. We do not hold your wallet password or your banking login. Those stay with the provider, and only you control them.
You can clear cookies from your browser settings at any time and the site will still load. What you lose is convenience: the lobby may not remember your signed-in state, so you log in again on your next visit, and a language choice can reset.
Send the request through the contact route published on this site, from the email address on your account. Say which part you need — profile details, wallet activity or access history — and we will point you to where it sits in your account area.
We do not sell your personal data. Sharing stays limited to what running the account requires, such as processing a payment you started or answering a question you raised. Anything beyond that needs a legal reason or your own request. Ask support if you want the detail.
Your profile stops being used for the lobby and your sign-in stops working. Some records stay for a period afterwards, because payments have to be reconciled and local rules may require a record to be kept. Ask support for what applies to your account.