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This page sets out the legal framework that governs your use of jiay9. Access to our platform and any activity on it depends on your local law and the eligible regions we serve — read these terms carefully before you proceed.
jiay9 operates under a policy framework that takes local law seriously. Whether you access the platform via mobile browser or a saved shortcut on your home screen, the same terms apply. We do not determine eligibility on your behalf — that responsibility sits with you, based on the laws of your jurisdiction and the regions we have confirmed as eligible at any given time. Payment activity conducted through bKash, Upay, or Bank Transfer is subject to the terms of those respective providers in addition to our own. When you initiate a transaction, you accept both sets of conditions. We do not override or circumvent local financial regulations, and we expect the same from you. Where a discrepancy arises between what is displayed on-screen and what is written in these terms, the written terms take precedence. We update this policy when our obligations or operating conditions change. Continued use of the platform after a published update constitutes your acceptance of the revised terms. If you disagree with a change, the correct step is to stop using the platform and contact our support team to close your account. We keep a timestamped record of policy versions that you can request through the support route listed on this page.
Transactions via bKash fall under both jiay9 terms and bKash's own service conditions. Eligibility and access depend on your local law and the regions we serve.
Upay wallet activity is bound by Upay's published terms alongside our own. We do not override local financial rules that govern how Upay operates in your region.
Bank Transfer deposits and withdrawals are subject to your bank's own processing terms. jiay9 records the transaction on our end; your bank records it on theirs.
Our legal policy has a defined scope. Understanding what falls inside and outside it helps you know where to direct questions and what to expect from us in each area. Not everything that touches your experience on the platform is governed solely by jiay9 — some elements are controlled by third-party providers whose own terms apply independently.
Your account — including login, session history and wallet balance — is directly covered by this policy. We set the rules for account creation, suspension and closure, and we are the correct contact for disputes about your account status.
Deposits and withdrawals processed through bKash, Upay or Bank Transfer are jointly governed. Our terms cover the platform side; the payment provider's terms cover their side. Both sets apply simultaneously when a transaction is in progress.
All content hosted on jiay9 — including game descriptions, promotional notices and support documentation — falls within this policy's scope. We are responsible for its accuracy and for updating it when circumstances change.
Game content supplied by studios available in our lobby operates under those studios' own licensing and fairness frameworks. jiay9 is not liable for the internal mechanics or content decisions of third-party studios. Their terms apply to their products.
This policy is not just a set of restrictions — it also outlines what you are entitled to do. You can review the transaction history in your signed-in account area at any time; the records there show every deposit and withdrawal we have logged, including the payment method used. If any detail in your account profile is incorrect — your registered name, contact address or linked wallet — you can correct it through the account settings page. We do not require you to raise a support ticket for routine profile edits, though support is available if you encounter a field you cannot update yourself. If you believe a policy has been applied incorrectly to your account, you have the right to raise a formal question. We log all such queries and aim to respond through the channel you used to contact us. You can also request a summary of the personal data we hold against your account by contacting support through the routes listed on this page. We do not charge for that request.
Open your account dashboard and navigate to transaction history. Every logged deposit and withdrawal is listed there with its date, amount and payment rail — bKash, Upay or Bank Transfer as applicable.
Head to account settings while signed in to update your profile fields. If a field is locked and you need it changed, contact support with your registered email and the correction you need made.
If you think a term has been applied incorrectly, write to us through the support contact listed below. We log the query, review it against the version of the policy in force at the time, and respond in writing.
You can ask us to summarise the personal data held on your account. Send the request via the support route on this page with your registered account email. We do not charge for this and will confirm receipt promptly.
For any question about these legal terms, your account rights or a specific policy decision, reach us through the channels published on the platform. We do not invent response windows we cannot commit to, but every query is logged and handled in the order it arrives.
The live chat widget is available on the platform. Open it from any page while signed in or signed out. Use it for urgent policy questions or account access issues that need a quick back-and-forth response.
Send detailed policy queries, data requests or formal complaints to the support email address published in the platform's contact section. Include your registered account email so we can locate your record quickly.
The help section within your signed-in account area contains published answers to common policy questions, account management steps and transaction query processes. Check there before raising a new ticket.
Your account data and transaction records are held according to the data handling commitments described in this section. We retain the information needed to operate your account and comply with applicable obligations — nothing beyond that.
We keep your account and transaction records for as long as your account is active and for the period required after closure under applicable obligations. You can request a summary of what we hold at any time through the support contact route on this page.
We use cookies to keep your session active, remember your signed-in state across pages, and understand how you navigate the platform. You can manage cookie preferences through your browser settings. Some functions may not work correctly if essential cookies are turned off.
You are responsible for keeping your login credentials secure. Do not share your password or allow another person to operate your account. If you suspect unauthorised access, change your password immediately and contact us through live chat or the support email address.
To update the personal data we hold, or to request correction of a record you believe is inaccurate, contact support with your registered account email and the specific change needed. We confirm receipt and process corrections in line with our data handling commitments.
These are the questions we hear most often about our legal terms, user rights and how policy decisions are made. If your question is not here, reach us through the support routes listed on this page.
Access to jiay9 and the applicability of these terms depends on your local law and the eligible regions we serve at the time you visit. We do not confirm eligibility on your behalf. Check your local legal position before creating an account or placing any activity on the platform.
The version in force on the date of the activity in question applies. We keep timestamped records of policy versions and can provide the relevant version on request. Contact us through the support email with your account details and the date range you need.
Write to us through live chat or the support email address with your registered email and a clear description of the decision you are questioning. We log all formal queries, review them against the policy version in force at the time, and respond in writing through the channel you used.
We hold the registration details you provided, your transaction history including activity via bKash, Upay and Bank Transfer, and session records needed to operate your account. You can request a summary of this data at any time through the support email listed on this page at no charge.
You can request account closure and ask us to detail what data is retained after closure. Some records must be kept for the period required under applicable obligations even after an account closes. Contact support with your registered email to start that process and we will explain what applies to your account.
Our terms always apply to the platform side of a transaction. When you use bKash, Upay or Bank Transfer, those providers' own terms also apply to their side of the process. Both sets run simultaneously. If a dispute involves the payment provider's side, you may also need to contact them directly.